Terms of service

Welcome to Strght Online Store

The following is a reference of terms and conditions that Strght deems applicable to any orders placed on our website. Shopping online with Strght
commits you to these terms and conditions so, please read them with care. We will always strive to provide you with quality products, service and great pricing.

Payment Method

We accept Visa, MasterCard, American Express and Discover as well as PayPal and PayPal’s eCheck. All online payments are processed via PayPal’s secure checkout system.

Turnaround time

All in-stock orders placed Mon.-Fri. ship within 2 business days.
Sold out or not in stock? Boards are made to order and ship within 7–10 business days.

Orders that are submitted after the 2:00 p.m. P.S.T. cut-off time will be processed the next working business day. (Excluding Holidays)
Orders that are submitted over the weekend will be processed the next working business day

Shipping

Our standard freight carrier is UPS.

All merchandise is inspected and packaged with care before shipping.

NOTE: All international orders are subject to pay their country’s duties and taxes. Strght does not include these in the freight cost.

Claims

All claims for shortages, errors, damage or other non-conformities of the merchandise must be made within five (5) business days from the receipt of merchandise. Call or email our office during the hours of operation.
Toll Free: (866) 671-2759
Hours of Operation:
Mon.-Fri. 7:30 a.m. – 4:30 p.m. P.S.T.

Returns and Refunds

For return eligibility, the 30-day return window, refund options, and instructions, please see our Return & Refund Policy.

Backorders

Out of stock items are subject to a delayed shipment. You will be notified via e-mail or phone of the status. A partial shipment may be sent before the complete order is fulfilled however, the order will not be processed until instruction has been provided by the customer to do so.
In the event a partial order is shipped with the customer’s consent, the additional freight charge will not apply unless, an expedited service is requested and differs from the original requested form of shipment. At that point, the difference will be charged.

Pricing

All prices are subject to change without notice. Items in your cart will always reflect the current list price unless merchandise is on sale for a period of time.
If for some reason, we come across an incorrect price, Strght will adjust the price and notify you before the order has been shipped. We will await a confirmation to continue processing your order.

Sales Tax

California customers are responsible for any additional district tax over the base rate of 7.5%.

Discounts

Discounts advertised are limited-time offers and may not be combined with any other discount or coupon advertised. Some discounts may be limited to quantities, see restrictions that may apply in advertisement.

Coupon

Coupon codes advertised are limited-time offers and may not be combined with any other discount or special advertised. Some offers may be limited to quantities, see restrictions that may apply in advertisement.

Changes to your order

Changes to your order will require a New Order to be placed.
Orders that have been entered and have gone through the shipping process cannot be changed and must go through the Returns and Refunds process.

Customer Service Care

Strght chooses to communicate with customers regularly via e-mail, phone and or mail. This allows us to provide the customer his/her requested services in regards to matters concerning your account.

Electronic Communications

When you visit the Strght online store or send e-mails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices our web-site.
You may receive the following communications from us:
Follow-up e-mails regarding the shipping status of your order.
Newsletter / specials
Updates on product changes

Maintaining Your Account

When using our online store you are responsible for maintaining the privacy of your account and password.
You also, are responsible for any activities that may happen when using your account or password.

Reserve the Right

Strght reserves the right to refuse service to anyone; we can terminate accounts, cancel and revise orders to our discretion.
Strght does not sell to minors unless the purchaser is accompanied by a parent or guardian.

Shipping Policy

Every STRGHT order is packed and shipped from our studio in Vista, California. Because many of our products are made, finished, and packed by hand, we ask for a little time to get your order out properly.

Where We Ship

STRGHT currently ships within the United States, including Alaska and Hawaii.

At this time, we do not ship to:

P.O. boxes

APO/FPO military addresses

U.S. territories

International addresses

International shipping is not currently available through our website, but we plan to expand to additional countries in the future.

Free Shipping

We offer free standard shipping on U.S. orders of $75 or more.

Orders under $75 are subject to shipping charges calculated and displayed at checkout before payment.

The $75 free-shipping threshold is based on the order subtotal after discounts and before taxes.

Shipping Rates

For orders under $75, available shipping options and rates are shown at checkout.

Shipping rates may vary based on:

Delivery address

Package size and weight

Product type

Selected shipping speed

Available carrier services

You will always be able to review the applicable shipping charge before completing your purchase.

Carriers

STRGHT primarily ships using UPS and FedEx.

We may select the carrier and service that provides the best combination of reliability, delivery time, and shipping cost for your destination.

The carrier used for your order may therefore differ from order to order.

Order Processing

In-stock orders are generally processed and handed to the carrier within 1–3 business days.

Business days are Monday through Friday, excluding major U.S. holidays.

We do not guarantee same-day shipping or maintain a same-day order cutoff.

Orders placed on weekends or holidays will begin processing on the next business day.

Standard Delivery Time

After your order has been handed to the carrier, standard shipping typically takes approximately 2–7 business days.

This means most in-stock orders should arrive approximately 3–10 business days after the order is placed, depending on processing time, destination, and carrier transit time.

Delivery dates are estimates rather than guarantees. Carrier delays caused by weather, service disruptions, high-volume periods, natural disasters, or other circumstances outside STRGHT's control may affect delivery time.

Expedited Shipping

Expedited shipping options may be available at checkout for an additional charge.

Available services, prices, and estimated delivery times depend on your shipping address and carrier availability.

Please remember that expedited transit time begins after the order has been processed and handed to the carrier unless otherwise specifically stated.

Choosing expedited shipping does not eliminate our normal 1–3 business-day processing period.

Tracking Your Order

When tracking is available, you will receive shipping confirmation and tracking information after your order has been fulfilled.

Please allow time for the carrier to scan and activate the tracking information after receiving the package.

Tracking updates and estimated delivery dates provided by the carrier are controlled by the carrier and may occasionally change while a package is in transit.

Skateboards and Complete Boards

STRGHT skateboards may be purchased as deck-only products or as complete skateboards with components.

Boards are packed according to their size and configuration and protected with appropriate packing material to help prevent movement and damage during transit.

Skateboard orders may also include STRGHT stickers, a handwritten note, and other included materials.

Apparel

Apparel is generally shipped in protective poly mailers or other appropriate packaging based on the size and contents of the order.

If apparel is purchased with larger products, such as a skateboard, we may package the items together when appropriate.

Wall Art and Other Products

Birch wall-art pieces and other art products are packed in appropriately sized protective packaging based on the dimensions and construction of the piece.

Some oversized, unusually shaped, limited-edition, or specialty products may require different packaging or shipping methods.

If a product has a unique shipping requirement, it will be stated on the applicable product page whenever necessary.

Orders Containing Multiple Products

When an order contains products of significantly different sizes or packaging requirements, we may ship the order in more than one package.

Packages from the same order may arrive on different days.

When available, separate tracking information will be provided for each shipment.

There is no additional shipping charge simply because STRGHT determines that an order needs to be divided into multiple packages.

Preorders, Made-to-Order Items and Future Releases

Some STRGHT products may occasionally be offered as:

Preorders

Made-to-order products

Restocks

Limited releases with later shipping dates

These products may have processing times longer than our normal 1–3 business-day window.

Whenever an extended fulfillment time applies, the expected shipping timeline will be clearly stated on the applicable product page before purchase.

If an order contains both an in-stock item and a preorder or made-to-order item, we may hold the order until all items are ready or ship the products separately at our discretion.

Local Pickup

Local pickup may be available by appointment at:

STRGHT Studio

Vista, CA 92081

Our studio is not an open walk-in retail location. Pickup or visits must be arranged with STRGHT in advance.

To ask about local pickup, contact us at orders@strght.com or 866-671-2759.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as quickly as possible at orders@strght.com.

We will make every reasonable effort to update the address if the order has not yet entered fulfillment. Once an order has been processed or handed to the carrier, we cannot guarantee that the shipping address can be changed.

Additional carrier fees resulting from an incorrect or incomplete address may be the responsibility of the customer.

Undeliverable or Returned Packages

If a package is returned to STRGHT because of an incorrect or incomplete address, refused delivery, repeated unsuccessful delivery attempts, or another issue outside our control, please contact us.

We will work with you to determine whether the order should be reshipped or refunded.

Additional shipping charges may apply when an order must be shipped again because of an incorrect customer-provided address or refused delivery.

Lost Packages

If your package appears to be lost in transit, contact us at orders@strght.com with your order number.

STRGHT will work with the carrier to investigate the shipment.

If a package is confirmed by the carrier to have been lost in transit, STRGHT will provide a replacement when available or issue an appropriate refund.

We may use shipping insurance on certain orders, particularly higher-value shipments.

If tracking shows a package as delivered but you cannot locate it, check around the delivery location and with household members or neighbors first, then contact the carrier and STRGHT as soon as possible so we can help investigate.

Damaged Shipments

We pack our products carefully, but shipping damage can occasionally happen.

If your order arrives damaged, contact orders@strght.com within 7 days of delivery.

Please include:

Your order number

Photos of the damaged product

Photos of the shipping box or packaging

Photos showing any visible damage to the outside of the package

Please keep the product and original packaging while the claim is being reviewed.

For verified shipping damage, STRGHT will work with you to provide a replacement when available or a refund/store credit.

STRGHT will cover return shipping when a return is required because we sent the wrong item or the product arrived damaged or defective.

Order Cancellations

Orders may be cancelled before they enter fulfillment or shipment.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled and will instead be subject to our Return & Refund Policy.

Custom and made-to-order products may no longer be eligible for cancellation once production has begun.

If you need to cancel an order, contact orders@strght.com as soon as possible.

STRGHT for Life

Original STRGHT boards are eligible for our STRGHT for Life repair and refinishing program.

Through STRGHT for Life, customers may send an eligible STRGHT board back to us for reasonably necessary repair or refinishing with no service or labor charge.

Customers are responsible for the cost of shipping the board to STRGHT and for return shipping back to them.

STRGHT for Life is subject to its own eligibility and repair terms. It does not guarantee replacement of products that are lost, destroyed, structurally beyond repair, intentionally damaged, or otherwise unable to be safely restored.

Additional information is available through our STRGHT for Life program.

Returns

Shipping a product back to STRGHT for a standard return is governed by our separate Return & Refund Policy.

For ordinary returns, customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.

Please contact us before sending any return to STRGHT so we can provide the appropriate instructions.

Questions?

If you have any questions about shipping, delivery, local pickup, or an existing order, contact us: