Refund policy

Last updated: October 6, 2026

We want you to be happy with what you ordered. If something isn’t right, contact us and we’ll do our best to make it right within the terms below.

Return Window

Eligible items may be returned within 30 days of delivery.

The 30-day return period begins on the date the carrier marks the order as delivered.

To start a return, contact:

Email: orders@strght.com
Phone: 866-671-2759

Please contact us before sending anything back so we can provide the correct return instructions.

Return Eligibility

To be eligible for a standard return, items must be returned in their original condition.

Skateboards and Wall Art

Skateboards, decks, complete boards, and wall-art pieces must be:

Unused
Unridden
Unmounted
Undamaged
Unmodified
In their original condition

A skateboard that has been ridden, mounted with trucks or hardware, altered, drilled, refinished, damaged, or otherwise used is not eligible for a standard return.

Apparel

Apparel must be:

Unworn
Unwashed
Undamaged
In its original condition

Items showing signs of wear, washing, staining, damage, or alteration may not be accepted.

Final Sale Items

The following items are final sale and are not eligible for standard returns, refunds, or exchanges unless they arrive damaged, defective, or incorrect:

Custom products
One-of-one products
Garage Sale items
Secret Menu items
Personalized or specially commissioned products
Any product specifically marked Final Sale on its product page

Preorders or limited releases are not automatically final sale unless the applicable product page specifically states otherwise.

How to Start a Return

Before sending an item back, contact orders@strght.com.

Please include:

Your order number
The item you would like to return
The reason for the return

Once your return is approved, we’ll provide instructions for sending or delivering the item back to us.

Do not send returns without contacting us first.

Return Shipping

For standard returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of:

An incorrect item sent by Strght
A verified defective product
Damage that occurred during shipping

If Strght is responsible for the return, we will provide return instructions and, when appropriate, a prepaid return label.

We do not automatically include return labels inside outgoing packages.

Local Returns

Approved returns may also be dropped off by appointment at:

Strght Studio
955 Park Center Dr.
Vista, CA 92081

Our studio is not an open walk-in retail location. Local returns must be arranged with us in advance.

Restocking Fees

Strght does not charge a restocking fee for approved returns.

Refund Options

For approved returns, customers may choose:

A refund to the original payment method, or
Strght store credit

Refunds are issued for the eligible returned merchandise after the item has been received and inspected.

Original shipping charges are not refundable for standard returns.

Refund Timing

Approved refunds are generally processed within 5–10 business days after we receive and inspect the returned item.

After Strght processes the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

We do not control payment-provider processing times.

Store Credit

If you choose store credit instead of a refund to your original payment method, the credit will be issued after your return is received, inspected, and approved.

Store credit may be used toward a future purchase from Strght.

Exchanges

We offer exchanges for another available product or design when inventory allows.

To request an exchange, contact orders@strght.com.

Because many Strght products are produced in limited quantities, we cannot guarantee that the same item, design, color, or size will still be available when your return is received.

If the item you want is unavailable, you may choose another eligible product, store credit, or a refund to your original payment method.

Any price difference between exchanged products may need to be paid or refunded as applicable.

Damaged or Defective Orders

If your order arrives damaged or defective, contact orders@strght.com within 7 days of delivery.

Please include:

Your order number
Photos of the damaged or defective item
Photos of the shipping box or packaging
Photos showing any visible damage to the exterior of the package, when applicable

Please keep the item and all original packaging until the claim has been reviewed.

For verified damaged, defective, or incorrect orders, Strght will cover the applicable return shipping costs.

Depending on the situation and product availability, you may choose:

A replacement
A refund to the original payment method
Strght store credit

Incorrect Orders

If we sent you the wrong product, design, size, or item, contact us at orders@strght.com.

Strght will cover the cost of correcting an order that was fulfilled incorrectly by us.

Lost Packages

Lost packages are handled under our Shipping Policy rather than as standard returns.

If a shipment is confirmed by the carrier to have been lost in transit, Strght will work with you to provide a replacement when available or an appropriate refund.

Order Cancellations

Orders may be cancelled before they enter fulfillment or shipment.

Once an order has entered fulfillment or has shipped, it can no longer be cancelled and must instead follow the applicable return process.

Custom, commissioned, or made-to-order products may no longer be eligible for cancellation once production has begun.

If you need to cancel an order, contact orders@strght.com as soon as possible.

International Returns

International customers may return eligible products within the same 30-day-from-delivery return window.

For standard international returns, the customer is responsible for:

Return shipping costs
Customs documentation
Duties
Taxes
Brokerage charges
Import/export fees
Any other costs associated with returning the product to Strght

Strght is not responsible for customs charges or fees incurred when an international return is sent back to us unless the return is the result of a verified error by Strght or a damaged or defective product.

International customers should contact us before shipping a return so we can provide appropriate instructions.

Any duties, taxes, brokerage costs, return-shipping costs, or other fees paid by Strght because an international return was incorrectly declared or improperly shipped may be deducted from the refund where permitted.

Holiday Returns

We do not currently offer a separate extended holiday return period.

The standard 30-day return window from the date of delivery applies throughout the year unless otherwise stated.

Strght for Life

Normal wear from actually riding your Strght board is not covered by the standard return policy — but that doesn’t mean we’re finished with it.

Original Strght boards may be eligible for Strght for Life, our lifetime repair and refinishing program.

Through Strght for Life, an eligible original Strght board can be sent back to us for reasonably necessary repair or refinishing with no service or labor charge.

The customer is responsible for shipping the board to Strght and for return shipping.

We actually think a well-used board can get better with age. Scrapes, fading, worn edges, and the marks that come from riding give each board its own character and a naturally broken-in, vintage look that many owners choose to keep.

But if you prefer your board looking fresh, Strght for Life gives you the option to send it back to us. We’ll do our best to repair and refinish it so it looks new — or as close to new as the condition of the board reasonably allows.

Strght for Life is intended to help restore normal wear, cosmetic damage, finish issues, and other reasonably repairable damage.

The program does not guarantee replacement of products that are lost, destroyed, structurally beyond repair, intentionally damaged, or otherwise unable to be safely restored.

Strght for Life is separate from our standard 30-day Return & Refund Policy and is subject to its own eligibility and repair terms.